Shipping policy
Terms and Conditions for UPS Shipping Services
1. General Information
1.1 These terms and conditions govern the use of UPS shipping services offered on this website. By using these services, you agree to comply with these terms.
1.2 UPS is a third-party shipping service provider. This website facilitates the booking of UPS services and is not directly responsible for the delivery process.
2. User Responsibilities
2.1 Users must provide accurate and complete shipping information. Any errors or omissions may result in delivery delays or additional charges.
2.2 Users are responsible for ensuring that all packages meet UPS guidelines, including size, weight, and content restrictions.
3. Prohibited Items
3.1 The shipment of prohibited items, including but not limited to hazardous materials, illegal goods, and restricted items under UPS regulations, is strictly forbidden.
3.2 The user agrees to review the full list of prohibited items on the official UPS website before shipping.
4. Shipping Charges
4.1 Standard shipping is free of charge. Within Israel, free standard delivery takes 5-8 business days, and express delivery (2-3 business days) is available for an additional fee shown at checkout. International orders are shipped free of charge via UPS tracked delivery, within up to 14 days.
4.2 Customs duties, import taxes or other charges that may apply upon delivery are paid by the recipient. Additional charges may also apply for changes to the delivery address after the order has been placed.
5. Delivery Timeframes
5.1 Estimated delivery times are provided at the time of booking but are not guaranteed. Delays may occur due to weather, customs, or other factors beyond UPS's control.
5.2 Users will be notified of any significant delays by UPS.
6. Liability and Insurance
6.1 UPS's liability for lost or damaged shipments is limited and may vary depending on the shipping option selected.
6.2 Additional insurance coverage can be purchased during the booking process. Users are encouraged to insure valuable shipments.
7. Claims and Refunds
7.1 Claims for lost, damaged, or delayed shipments must be submitted directly to UPS within the timeframes specified in their policies.
7.2 Refunds for unused services are subject to review and approval by UPS or the website’s customer service team.
8. Limitation of Liability
8.1 This website is not liable for any direct, indirect, or consequential damages arising from the use of UPS shipping services.
8.2 Users acknowledge that the delivery process is managed by UPS, and any disputes must be addressed directly with them.
9. Governing Law
9.1 These terms and conditions are governed by the laws of the State of Israel.
9.2 Any disputes shall be resolved through mediation or arbitration in accordance with local regulations.
10. Amendments
10.1 This website reserves the right to update or modify these terms and conditions at any time. Users are encouraged to review them periodically.
Contact Information
For questions or support regarding UPS shipping services, please contact our customer service team at merassociation2024@gmail.com or 050-7272804.